Payment of account
Crest Hospital will accept payment from all health insurance companies. If your hospital account is to be paid by your health insurance company you will need to confirm this with them before admission and obtain a prior approval letter from them. Patients who are not covered by health insurance, ACC or public funding will be required to pay a 90% deposit of the estimated cost of their hospital account at least three working days PRIOR to admission. After discharge your account will be finalised and any balance owing will be forwarded to you for payment. Estimates of hospital costs will be provided by Crest Hospital on request.
Payments can be made via Visa or MasterCard Credit or Debit Cards, Eftpos, Direct Credit to our bank account via Account2Account (A2A), or Cash. Please note we do not accept Diners or American Express Credit or Debit cards.
Due to changes in the banking system, Crest Hospital and Crest Specialist Centre will no longer be accepting cheques from Monday 17 May 2021.
Note: Please ensure that you check out at Reception before you leave the hospital. You may be able to settle your account where this is required and the administration team will complete your discharge.
Contact the hospital if you have any questions relating to payment arrangements, or you would like a price indication from Crest Hospital. Medical practitioners (including your surgeon and anaesthetist) are independent of Crest Hospital and will have a separate account for you or your insurer. You may wish to seek price indications from each practitioner.
What is Account2Account (A2A)?
Account2Account (A2A) is an alternate payment method for customers who don't have or don't use a credit card. You can make online payments directly from your bank account via our website in real time.
Banks that support A2A transactions
You need to set up online banking with one of the banks that support A2A transactions to use this service:
How to pay using A2A?
Select the Bank Transfer Via Account2Account button. After you complete and submit the payment information form you will be redirected to the Account2Account (A2A) page to complete your payment transfer. Follow the onscreen prompts and wait until your payment is processed.
Make a payment
There are several ways to pay your Crest Hospital bill online:
Pay by credit card or debit card - complete our online form to make a secure payment through Payment Express.
Pay via bank transfer - complete our online form and pay using internet banking with Account2Account (A2A) secure connection.