Novel Coronavirus - COVID-19

Novel Coronavirus - COVID-19

What it looks like at Level 1

If you are coming into Crest Hospital or the Specialist Centre as a patient, we want you to know that we remain aware of the continued risk regarding COVID-19 and, as we move further into winter, seasonal colds and flu. We understand that our people, our patients and the wider public will still have concerns about being exposed to the viruses.

Before explaining our ongoing response, we would like to make sure that everyone is aware of vital precautions that will continue to be in place - and which affect your access to our hospital or specialist centre.

We have resumed normal access to our hospital and specialist centre

  • We understand that, for you and your loved ones, having surgery and being in hospital can be a worrying time. It is with pleasure we can now confirm we have removed those restrictions on visitors we put in place during earlier alert levels. Our usual patient visitor access has resumed. 
  • As we enter the seasonal cold and flu season, in recognition of the low but continued risk of COVID-19, please only enter our hospital or specialist centre if you:
    • are well upon entering the hospital/specialist centre, including no symptoms of respiratory infection such as a cough, sore throat, shortness of breath, head cold symptoms (runny nose, sneezing) loss of sense of smell or a fever

    Also, if you have any of the following travel/contact history:

    • You have returned from ANY overseas country/travel within the last 14 days (includes via cruise ship) and DID NOT self-isolate for 2 weeks
    • You have had close contact with anyone who has recently returned from any overseas country/travel in the past 14 days
    • You have had close contact with someone who is suspected or confirmed case or in a cluster of Covid-19
    • You have been tested for COVID-19 you have received the results and they are not negative

    If there are any concerns that you do not meet the screening criteria: 

    • if you are a patient, for the safety of yourself and others, your surgery may be deferred
    • for all other visitors, you will be declined entry. 

    I have been assessed and may be at risk of developing infection. What do I do? 

    The Ministry of Health is advising individuals who have been assessed as potentially at risk, based on travel or contact history, to ‘self-isolate’ at home. There is more information on this available via the Ministry of Health website: Self Isolation

    You are also advised to phone Healthline where you can get additional support and advice: 0800 358 5453

    Keep track of the places you visit

    We would encourage you to record your visit to our hospitals using the Government Tracer App, the QR code is prominently displayed in our hospitals.

    The NZ COVID Tracer is a Ministry of Health app that allows you to create a digital diary of places you visit by scanning the official QR codes. This will help contact tracers to quickly identify and isolate anyone who may have been exposed to COVID-19 if there is a further outbreak in New Zealand.

    You can find out more or download the App here.

    A focus on your safety

    We want to reassure everyone visiting Crest Hospital that we have robust systems and planned processes in place to protect the public at this anxious time.

    Our team is monitoring the spread of COVID-19 closely and reacting quickly to any changes. We continue to prioritise the health and safety of our patients and families, employees, medical specialists and suppliers, as part of the wider effort to prevent the spread of COVID-19 within New Zealand.

    We expect the situation to be constantly changing and we expect to conduct constant reviews.

    The Government's official COVID-19 advisory website offers a comprehensive and reliable information resource at

    For more detailed information about the virus and how you can protect yourself, you can refer to Ministry of Health resources available at: Q&As or the Ministry of Health Facebook page at:

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